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announced by Genesys 8 days
Genesys multi-country survey finds 71% notice more personalisation in customer experience thanks to technology, but only 52% of consumers feel they’re treated with empathy

announced by Genesys 9 days
Cloud contact centre leader first to integrate with both Zoom Phone and Zoom Meetings, new unified interface drives increased employee productivity and better customer service

announced by Genesys 11 days
Sydney’s superstorm created havoc on the Northern Beaches; Local council delivered a speedy and personalised customer experience with Genesys Cloud

announced by Genesys 24 days
To ensure resident safety, government department handles massive spike in call volume leveraging leading cloud contact centre platform, Genesys Engage™.
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