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announced by Genesys 10 days
Australia and New Zealand respondents shed light on the knowledge, use and value of data in new Trust survey from Genesys

announced by Genesys about 1 month
Genesys multi-country survey finds 71% notice more personalisation in customer experience thanks to technology, but only 52% of consumers feel they’re treated with empathy
announced by Genesys about 1 month
Cloud contact centre leader first to integrate with both Zoom Phone and Zoom Meetings, new unified interface drives increased employee productivity and better customer service
announced by Genesys about 1 month
Sydney’s superstorm created havoc on the Northern Beaches; Local council delivered a speedy and personalised customer experience with Genesys Cloud
announced by Genesys 2 months
To ensure resident safety, government department handles massive spike in call volume leveraging leading cloud contact centre platform, Genesys Engage™.
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