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321
announced by Genesys 10 days
Australia and New Zealand respondents shed light on the knowledge, use and value of data in new Trust survey from Genesys

651
announced by Genesys about 1 month
Genesys multi-country survey finds 71% notice more personalisation in customer experience thanks to technology, but only 52% of consumers feel they’re treated with empathy
306
announced by Genesys about 1 month
Cloud contact centre leader first to integrate with both Zoom Phone and Zoom Meetings, new unified interface drives increased employee productivity and better customer service
1076
announced by Genesys about 1 month
Sydney’s superstorm created havoc on the Northern Beaches; Local council delivered a speedy and personalised customer experience with Genesys Cloud
82
announced by Genesys 2 months
To ensure resident safety, government department handles massive spike in call volume leveraging leading cloud contact centre platform, Genesys Engage™.
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