| Share

78% of Millennials believe AI could help tackle bias in recruitment.

Australian interviewees want a mix of AI tech and human interaction throughout the recruitment process.

Sydney, Australia, (22nd May 2020) - Will AI replace human recruiters? New research from Capterra Australia looks at how receptive Australian millennials are to the involvement of artificial intelligence (AI) technology in recruitment.

  • 78% believe AI could help to reduce unconscious bias.
  • 65% of Australian millennials think AI could make recruitment fairer in general.
  • Most millennials want a hybrid of AI and human recruiters involved in the hiring process.

Utilising AI in Recruitment has a range of benefits for both recruiters and interviewees. These include speedy screening, less operational burdens, automated feedback and more accurate advertising. Although this technology is evolving at a rapid pace, the receptiveness of these technologies within businesses, clients and ethics has been questionable.

Australia’s millennial workforce is receptive to the use of AI in recruitment.

With millennials equating to 40% of the Australian workforce, the views of this demographic will play a vital role in the evolution of the industry. 65% believe AI could make recruitment fairer as it’s perceived to make more objective decisions on skillset and job viability. Although 18% of respondents were comfortable with AI conducting the entire interview (from screening through to hire), 49% would also like a human to review the responses too.

These views were also echoed when asked about AI analysing body language, facial expressions and language. 68% were happy with a hybrid approach, while almost a third (32%) were uncomfortable with this new dynamic. Interestingly, 32% of younger millennials (under 30) were also happy for AI to analyse their social media and online activity. Comparing this to millennials over 30, 40% stated this would make them uncomfortable which highlights a clear dissonance in trust by age. 

It’s unlikely AI will replace the role of human recruiters. However, it's probable that it will integrate more and more into the hiring process. It’s worth businesses and recruitment agencies using this time wisely to investigate the tools they’ll need to fairly handle applications when the job market picks back up. – Anna Hammond, Content Analyst


AI brings speed, innovation and objectivity to the traditional process.

In addition to the traditional recruitment methods, the use of AI also brings other exciting opportunities with gamification. Exciting statistics (37%) show Australian Millenials would like this to be involved in the process. Neuroscience games can test traits like focus, memory, emotional intelligence, and how risk-averse the candidate is. Interestingly, Unilever experienced some positive benefits including reducing the average time to hire a candidate (from four months to just four weeks), and a higher job acceptance rate. 

As the landscape and operations of our world continue to change, there is no doubt that recruitment must also evolve with the times. Although there is promising research to suggest millennial receptiveness has pivoted in favour of AI, it’s encouraging to see they still want a human touch.

-- Ends –


Survey Methodology

To understand the opinions of millennials in Australia with regards to artificial intelligence in recruitment, we conducted an online survey between 3rd March - 8th March. 

We surveyed people living in Australia from the generational group (aged between 24 to 39 in 2020) who were employed full-time, part-time, or actively job-seeking. To mitigate the potential for bias, we screened out survey participants that worked within HR and recruitment. This left us with our final number of respondents for the survey: 516.

Note: To ensure we could quality check the data, we asked an initial question to gage the overall knowledge levels for AI amongst millennials. Based on 75% of participants having at least some understanding of AI, we concluded that there was enough knowledge to ask further questions. 


About Capterra

Capterra helps organizations around the world find the right software for their needs. Founded in 1999, Capterra’s global product footprint, verified user reviews backbone, independent research, and tailored comparison tools, provide more than five million in-market buyers with a confidence-building discovery experience every month. For more information, visit Capterra.com.au

Media contact

To learn more about this data or request supporting imagery and graphics, please contact Jaz Worrell (Jaz.Worrell@gartner.com) or Anna Hammond (Anna.Hammond@gartner.com).