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FrontRange Solutions announces HEAT Asset Tracker module for helpdesk inventory control



FrontRange Solutions Inc has announced HEAT Asset Tracker, a module within its HEAT 6.0 software, for IT helpdesk inventory control.
HEAT Asset Tracker locates, identifies and manages IT assets from a central location meaning IT helpdesks have access to customers IT software and hardware specifications, providing more intelligent customer-relationship service. In other words customers know what they have and where to find it. These are key elements to managing costs, risks and ensuring a higher level of service to their own customers.

IT managers reap return on investment
A successful asset management program can mean corporate service and support departments save over 30 per cent of total operating costs, said Archie Wilson, president Asia Pacific, FrontRange Solutions.

FrontRanges HEAT Asset Tracker saves IT managers time, money and resources by:
eliminating physical inventory audits
protecting against potential loss
managing warranties and leases
ensuring against software licence violations.

HEAT Asset Tracker lets the IT manager perform a host of critical functions automatically through three components:
InfraTools Desktop Discovery a pre-set tool that scans the network and captures accurate hardware and software data.
Tracking Manager tracks IT products lifecycle from inventory to software licensing, changes and upgrades to repairs and equipment retirement.
Asset Details a display of all known assets in a user-friendly format, lets technicians see key asset information on every user when responding to calls. Technicians can generate a call ticket, automatically filling in the users technical data and accelerating the call logging and troubleshooting process.

Inventory reports can be pre-written or customised easily, which is essential to inventory management and budget control. HEAT Asset Tracker lets the IT manager sort assets by:
department
status
type of hardware/software
user.

Price and availability
HEAT Asset Tracker can be purchased with HEAT 6.0 service and support software as an add-on module. The price, based on number of assets, is:
$44 per asset for 0-1,000 users
$40 per asset for 1,001-2,000 users
$35 per asset for more than 2000 users.
It takes three to four days to install HEAT Asset Tracker. HEAT Asset Tracker is now available to existing HEAT software users by contacting FrontRange Solutions on +61 2 8080 3307.
ENDS

About FrontRange Solutions Inc
FrontRange Solutions Inc. develops market-leading customer relationship management (CRM), and service and support software. Marketed under the award-winning GoldMine and HEAT brands, FrontRange Solutions provides CRM, e-business and e-commerce solutions to small to medium-sized organisations. Headquartered in Colorado Springs, Colo., the company sells its products and services worldwide through a direct sales force, value-added resellers and other distribution partners.

Employing over 750 people, FrontRange Solutions has regional offices in Pacific Palisades, California, and Chicago, Ill. International offices are located in the United Kingdom, France, Germany, Italy, South Africa, and Australia.
www.frontrange.com.

GoldMine, GoldSync, HEAT and other FrontRange products and brands are registered trademarks or trademarks of FrontRange Solutions Inc. in the U.S. and/or other countries. Other products and brands are registered trademarks or trademarks of their respective owners/companies.